Family
Homebuyers Privacy Policy
Family Homebuyers is committed to maintaining your confidence
and trust. Therefore, this Privacy Policy tells you about the
information Family Homebuyers collects through the services
available on our web site, familyhomebuyers.com (the “Site”),
and how we use that information. By using this website, you
are accepting the practices described in this Privacy Policy
and your visit and any dispute over privacy is subject to this
Privacy Policy and our Conditions of Use.
Information We Collect
We collect “Personal Information,” information that can be used
to identify you individually, that you submit through the forms
contained on our Site. “Personal Information” includes Name,
Home Phone Number, Work Phone Number, Cell Phone Number, Email
Address, Property Address, Subdivision, Mailing Address if different
than Property Address, Property Status, Property Information
(number of bedrooms, number of bathrooms, number of stories,
square footage of house and lot size, age and condition of house,
garage and basement, property value), Mortgage Information (first
mortgage balance, additional mortgage balance, combined balance
of all mortgages and debt, combined monthly payments on mortgages
and debt, current payment status, amount owed for back payments),
and Selling Information (reason for selling, time frame, listing
status, sale price requested).
How Family Homebuyers May Use or Share Personal Information
Collected Online
Personal Information is an important part of our business, and
we are not in the business of selling it to others. We share
Personal Information only as described below and with affiliates
of Family Homebuyers.
• Agents: We may employ other companies
or individuals to perform functions on our behalf. Examples
may include analyzing data, providing marketing assistance,
and providing customer service. These agents have access to
Personal Information needed to perform their functions, but
may not use it for other purposes.
• Business Transfers: As we continue to
develop our business, we might sell or buy business units.
In such transactions, Personal Information generally is one
of the transferred business assets. In the event that Family
Homebuyers or substantially all of its assets are acquired,
Personal Information will of course be one of the transferred
assets.
• Protection of Family Homebuyers and Others:
We release Personal Information (a) when we believe release
is appropriate to comply with the law, respond to claims or
comply with legal process served on Family Homebuyers (e.g.,
a lawful subpoena, warrant or court order); (b) to enforce
or apply our Conditions of Use and other agreements; (c) to
protect the rights, property, or safety of Family Homebuyers,
our Site, our users or others, including preventing fraudulent,
abusive, or unlawful use of our Site; or (d) if we reasonably
believe that an emergency involving immediate danger of death
or serious physical injury to any person requires disclosure
of communications or justifies disclosure of records without
delay.
• Referrals to Realtors: We may share Personal
Information with realtors who are not related to Family Homebuyers,
for the purpose of facilitating a transaction involving a
property submitted through our Site. Such realtors are not
subject to this Privacy Policy and Family Homebuyers disclaims
any responsibility for such realtors’ privacy policies or
practices.
• Internal Analysis: We may use Personal
Information for our own internal statistical, design, and
operational purposes such as to estimate our audience size;
and understand demographic, customer interest, and other trends
among our guests.
• With Your Consent: Other than as set out
above, you will receive notice when your Personal Information
about you might go to third parties, and you will have an
opportunity to choose not to share such Personal Information.
Message Boards
Our Site may have chat rooms, discussion boards, online forums,
and other interactive technologies that allow individual comments
and messages to be tied to a guest’s name, e-mail address or
other identifier. Any Personal Information you post in such
forums is public information and Family Homebuyers can not
control what uses third parties may make of any Personal Information
you may share in such forums.
Online Security and Data Protection
We use commercially reasonable efforts to store and maintain
Personal Information to protect it from loss, misuse, alteration
or destruction by any unauthorized party. We have put into place
security measures in an effort to protect Personal Information
from loss, misuse or alteration while it is under our control,
and use technical, contractual, administrative, and physical
measures in an effort to protect against unauthorized access.
Customer Service Correspondence
We may collect Personal Information when you submit comments,
questions or suggestions through our Site.
Cookies, Web Beacons, & Automatic Information
Our Site does not collect information such as the Internet protocol
(IP) address used to connect your computer to the Internet;
computer and connection information such as browser type and
version, operating system, and platform; or the full Uniform
Resource Locator (URL) clickstream to, through, and from our
Site. Further, our Site does not make use of “cookies,” “web
beacons” or “web bugs.”
Children
Our Site is not designed nor intended to collect Personal Information
from children under the age of 18. To respect the privacy of
children and to comply with the Children’s Online Privacy Protection
Act, children under the age of 18 should not provide any Personal
Information on this Site.
Links to Other Sites
We may provide links to third-party Web sites as a service to
our guests, and that we are not responsible for the content
or information collection practices of those pages. Please note
that these Web sites’ privacy policies may differ from those
of Family Homebuyers. We encourage you to review and understand
their privacy practices before providing them with information.
Changes to this Policy
We reserve the right to change this Privacy Policy at any time.
If we decide to change this Privacy Policy, we will post a new
statement on our Site and change the date at the top of this
Privacy Policy. Therefore, we encourage you to check the date
of our Privacy Policy whenever you visit this Site for any updates
or changes. Unless stated otherwise, our current Privacy Policy
applies to all Personal Information. We encourage you to review
our Privacy Policy to make sure you understand how information
you provide will be used.
Help Us Keep Your Personal Information Accurate
Family Homebuyers gives you access to a broad range of your
Personal Information for the limited purpose of viewing and,
in certain cases, updating that Personal Information. If your
Personal Information changes or you would like to review the
Personal Information we may have on file, please email us at
info@familyhomebuyers.com with the new information or your review request.
Questions
If you have any questions about this Privacy Policy, you may
contact us at info@familyhomebuyers.com or 1-888-SOLD-N-10.
If we are unable to resolve the matter to your satisfaction,
you may elect to bring it to the attention of the Better Business
Bureau (BBB) Serving Metro Washington DC & Eastern PA at
info@dc.bbb.org.
